Warranty

Limited Warranty for Kaymar Products

This warranty is given by APG USA LLC (APG USA)

Subject to the limitations and exclusions described in this warranty, APG USA will remedy defects in materials or workmanship by repairing, replacing (at its option) a defective product without charges for parts or labour. Should it choose to do so, APG USA may elect to offer a refund or credit equal to the original purchase price of the product.

All products returned for warranty must be accompanied by proof of purchase from an authorised reseller.

Products purchased through non-authorise dealers (including internet sites) are not covered by this warranty.

This warranty excludes problems caused by normal wear and tear (including, but not limited to, scratches, dents, tears, or aesthetic oxidation of surfaces, natural breakdown of colors and materials over extended time and use), commercial use, accidents, or unlawful vehicle operation, modification of products, misuse, overloading or improper installation or assembly.

For safety and use instructions, please refer to any General or Specific Fitting Instructions and Use & Care Instructions enclosed with the Product or on our website at https://kaymar.com

APG USA warrants that, subject to the exclusions and limitations above and below, the Products will be free from defects in materials and workmanship for the duration of the applicable warranty period as set out on the individual product packaging and instructions.

The applicable warranty period commences on the date of sale by the authorised APG USA stockist to the original purchaser. The Warranty applies only while the Product is owned by the original purchaser or the recipient of a new Product (in the case of acquisition as a gift or promotion). The Warranty does not apply to Products that were purchased second hand, whether purchased installed on a vehicle or purchased separately.

If a defect appears in the Product before the end of the warranty period and APG USA finds the Product to be defective in materials or workmanship, APG USA will, in its sole discretion, either:

1. Repair the Product or the defective component of the Product free of charge;
2. Replace the Product or the defective component of the Product; or
3. Refund the purchase price of the Product to the original purchaser

APG USA reserves the right to change the design, specifications or composition of the Product without notice and without liability. APG USA reserves the right to replace defective products or components with products or components of similar quality, grade and composition, where an identical product or component is not available.

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Warranty claims

  1. If a fault covered by warranty occurs, the purchaser must first contact the approved APG USA stockist from where the product was purchased. If the product was purchased directly form the official Kaymar website the purchaser must contact APG USA directly using the contact details on the website.
  2. Any warranty claim must be accompanied by proof of purchase (such as a receipt) and details of the alleged defect. Evidence of the alleged defect (such a photos or video) may be requested.
  3. The Product must be returned to APG USA or made available to APG USA for inspection of the alleged defect prior to any warranty claim being accepted. Details of how to return the Product will be provided at the time of the claim. The cost of delivery of the Product to and from APG USA or the authorised stockist is the responsibility of the purchaser. If the warranty claim is deemed to be valid, any costs of transport of the defective product to the authorised stockist or APG USA will be refunded in full.
  4. The warranty claim will then be reviewed by APG USA. This warranty is limited to defects in the materials or workmanship of the Product and does not cover accessories and expendable parts. This warranty does not cover the repair or replacement of the Product due to normal wear and tear, degradation or consumption.

Exclusions

The Warranty will not apply where:

a) The Product has been on-sold or as signed by the original purchaser;

b) The Product has been modified or repaired by someone other than APG USA. or an authorised stockist;

c) APG USA cannot establish any fault in the Product after testing;

d) The Product has been used other than for the purpose for which it was designed;

e) The Product has been subject to abnormal conditions, including temperature, water, humidity, pressure, stress or similar;

f) The defect in the Product has arisen due to abuse, misuse, neglect or accident;

g) The defect in the Product has arisen due to the unlawful or unusual operation of the vehicle to which it is fitted;

h) The purchaser has failed to properly secure its cargo, as recommended in the Use & Care documentation available at time of purchase and on the Kaymar website;

i) The defect in the Product has arisen due to the purchaser's failure to properly assemble, ins tall, fit, maintain or use the Product in accordance with the specifications and instructions provided by APG USA as recommended in the Use & Care documentation available at time of purchase and on the Kaymar website;

j) The defect in the Product has arisen due to excessive or unusual wind loading caused by incorrect loading or inappropriate cargo;

k) The defect in the Product has arisen due to the overloading of the Product beyond its specified or recommended capacities.

Wind noise and aesthetics disagreements do not constitute a product defect.

Returns

APG USA will accept goods for return:

  1. for "change of mind" reasons, if the goods are unopened and in "as new" condition within 30 days of purchase
  2. if you have received the wrong goods;
  3. if you have received goods with missing parts or components;
  4. if you have received damaged goods; or
  5. if the goods are faulty.

Limitations

REPAIR OR REPLACEMENT OF A DEFECTIVE PRODUCT OR THE ISSUANCE OF A REFUND OR CREDIT (AS DETERMINED BY APG USA) IS A PURCHASER’S EXCLUSIVE REMEDY UNDER THIS WARRANTY. DAMAGE TO A PURCHASER’S VEHICLE, CARGO AND/OR TO ANY OTHER PERSON OR PROPERTY IS EXCLUDED.

THIS WARRANTY IS EXPRESSLY MADE IN LIEU OF ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

APG USA’S SOLE LIABILITY TO ANY PURCHASER IS LIMITED TO THE REMEDY SET FORTH ABOVE. IN NO EVENT WILL AUTOPACIFIC GROUP USA BE LIABLE FOR ANY LOST PROFITS, LOST SALES, OR FOR ANY CONSEQUENTIAL, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OR FOR ANY OTHER DAMAGES OF ANY KIND OR NATURE.

In some states or countries, product liability legislation may give you other rights beyond the scope of this warranty. Where this applies, such rights shall replace the rights and conditions stated in this warranty.